Return and Refund Policy
Last updated: March 20, 2023
Thank you for shopping at HAVEON.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
NOTE– We only accept return or refund request in case the customer receives a torn parcel/unrelated product(s)/empty parcel, they are requested to raise a query within 48 hours of delivery. For a safer side, we suggest our customers to create an unboxing video of the parcel too.
The following terms are applicable for any products that you purchased with us.
Return & Exchange Policy
The return or exchange can be done within 48 hours after your order is delivered.
In case the customer receives defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
Note: It is mandatory to capture a unboxing video.
If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).
Please courier the product(s) to the following address:
HAVEON, 24, Anjangarh Colony, North 24 Paraganas,Kolkata-700030
Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.
Due to hygiene concerns of our customers, we do not accept return/refund or perform an exchange for the Used Product.
Note: We suggest you to select ‘Speed Post’ as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India’s largest postal network and it is totally reliable
Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode.
Note: If you’ve placed a prepaid order using a Refund Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.
The cancellation request for your order can be done within 24 hours of placing the order.
If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 48 hours of order delivery.
Things To Consider
The customers are requested to check the size guide before placing the order.
The color of the product(s) may vary as per the customer’s screen resolution.
Please provide your WhatsApp registered number for timely updates and a better shopping experience.
Due to hygiene concerns of our customers, we do not accept return/refund or perform an exchange for the used product.
If the customer receives a torn parcel/unrelated product(s)/empty parcel, they are requested to raise a query within 48 hours of delivery. For a safer side, we suggest our customers to create an unboxing video of the parcel too.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org